Shipping policy
Shipping Policy
Thank you for shopping with us.
Order Processing
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays.
If we experience a high volume of orders, shipments may be delayed by a few days. If there is a significant delay, we will contact you via email.
Shipping Times
Estimated delivery times:
- United Kingdom: 5–12 business days
- Europe: 7–15 business days
- International: 10–20 business days
Please note that delivery times are estimates and may vary due to customs processing, courier delays, weather conditions, or other factors beyond our control.
Shipping Costs
Shipping costs are calculated and displayed at checkout. Free shipping promotions may be offered from time to time.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information where available.
Incorrect Address Information
Customers are responsible for providing accurate shipping information. We are not responsible for orders delivered to incorrectly entered addresses. If you notice an error, please contact us as soon as possible.
Lost or Delayed Shipments
If your order has not arrived within the estimated delivery timeframe, please contact us at sparkandfetch@gmail.com. We will work with the shipping carrier to investigate the issue.
Contact Us
If you have any questions regarding shipping, please contact us at:
Email: sparkandfetch@gmail.com